Customer Support Specialist | Medical Virtual Assistant | Executive Virtual Assistant

Hi! I'm Ella, a dedicated Customer Support Specialist and Virtual Assistant with over 13 years of experience in the BPO industry and remote work. I started my career in customer service and sales, then transitioned into Virtual Assistance, supporting healthcare providers, telehealth companies, counseling practices, and small businesses.

I've helped customers through phone, email, chat, SMS, and social media, providing exceptional support while handling administrative tasks, appointment scheduling, patient intake, and CRM management. I enjoy solving problems, helping customers, and creating positive experiences with every interaction.

Here's how I can help your business:
-Customer Service (Phone, Email, Chat & SMS)
-Virtual Assistance
-Medical Virtual Assistance
-Appointment Scheduling & Calendar Management
-Patient Intake & Verification
-Customer Support & Order Processing
-Refund & Cancellation Management
-CRM Management
-Administrative Support
-Data Entry & Research
-Customer Follow-ups & Customer Retention

I am highly organized, detail-oriented, and committed to delivering excellent results. Whether you need help supporting customers, managing appointments, handling administrative tasks, or improving your customer experience, I'm ready to become a valuable part of your team.

Let's connect and discuss how I can help your business grow!