Operations Virtual Assistant | Executive Support | Customer Support | Process Improvement

I help business owners, executives, and teams stay organized by taking care of the operational and administrative details that keep work moving — from managing information and follow-ups to maintaining trackers, supporting customers, and improving processes.

I’m Lara, I’m Lara, an Operations and Executive Support professional with 10+ years of experience in customer experience and business operations, including 5+ years in Quality Assurance and experience as a QA Lead. My background has trained me to be highly organized, detail-oriented, and proactive when handling information, investigating issues, and keeping processes on track.

I can support your business with:

• Executive & Administrative Support — email and inbox organization, calendar and meeting coordination, scheduling, follow-ups, documentation, and task tracking
• Operations Support — maintaining trackers, organizing information, coordinating with teams, monitoring open items, and keeping day-to-day tasks moving
• Customer Support — email, live chat, tickets, social media, complaint handling, and issue investigation
• Reporting & Data Management — Google Sheets, Excel, reporting, data organization, and maintaining accurate records
• Process Improvement — identifying gaps, creating SOPs and documentation, improving workflows, and building practical systems to make recurring tasks easier
• Research & Problem Solving — gathering information, investigating issues, validating details, and finding answers before escalating when possible

In my previous roles, I worked across Customer Care, KYC, Digital Collections, Recoveries, Tickets, and Social Media. I also created trackers, reports, dashboards, SOPs, and automated Google Sheets processes to improve accuracy and reduce manual work.

What I bring to a business is more than simply completing assigned tasks. I pay attention to how the work is being done, keep information organized and accurate, follow through on outstanding items, and look for practical ways to make the process more efficient.

Tools & Systems

Google Workspace & Microsoft Office — Documentation, spreadsheets, reporting, email, and administrative tasks
Google Sheets & Google Apps Script — Trackers, reporting, data management, and workflow automation
Zendesk & Freshdesk — Customer support and ticket management
Trello & Jira/Atlassian — Task management, project tracking, and team workflows
Slack — Team communication and coordination
Canva & CapCut — Basic graphics, presentations, and short-form video content
AI Tools — ChatGPT, Claude, and Gemini for research, writing support, and productivity

Also Experienced In:

Executive Support | Administrative Support | Email Management | Calendar Management | Scheduling | Customer Support | Operations Support | Reporting | Data Management | Documentation | SOP Development | Process Improvement | Research | Task & Project Coordination

Availability:

Open to part-time, full-time, and long-term remote opportunities, Monday–Friday.

I’m particularly interested in roles where I can provide reliable day-to-day support, take ownership of assigned tasks, and help keep business operations organized and running smoothly.