I help customers resolve technical issues through clear written guidance, structured troubleshooting and reliable follow-through. My background combines customer support with extensive experience in systems administration, infrastructure operations and distributed IT teams.
I have handled application, account and billing inquiries through email, live chat and ticketing systems. My experience includes ticket triage, technical escalation, coordination with development and finance teams, and creating troubleshooting guides, FAQs and knowledge-base articles. I have also built dashboards tracking ticket volume, service-level compliance and customer satisfaction.
My technical work includes setting up monitoring notifications, reviewing customer-reported issues to identify potential bugs, and supporting cloud and server environments. My infrastructure background includes managing more than 1,000 virtual machines across environments serving over 15 data centers and offices.
What I can help with:
• Email, chat and ticket-based customer support
• Application, account and billing troubleshooting
• Technical issue investigation and escalation
• Knowledge bases, FAQs, SOPs and troubleshooting guides
• Customer-reported bug and product issue review
• Support reporting, SLA tracking and onboarding
• Systems administration, monitoring and infrastructure troubleshooting
I hold a Bachelor of Science in Information Technology and communicate in English, Tagalog and Hiligaynon. I’m seeking remote contract opportunities in customer support, technical support and AI-training projects where I can contribute technical knowledge, careful issue review and clear documentation.
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