I enjoy working with people, and I consider myself a team player. I am passionate about providing excellent service and have experience as a team leader in both professional and personal passion projects.
I also have significant experience in IT Service Management, using the ITIL 4 Guidelines for best practices. I have worked as a Technical Support Engineer at both Level 1 and Level 2, gaining substantial technical expertise.
Furthermore, I have extensive experience in email and chat support, and I excelled as a Virtual Support Agent at a wholesale company where I managed logistics and provided top-notch customer service
