With over 15+ years of working experience, I bring unmatched expertise in customer service, BPO operations, and administrative mastery, specializing in email, chat, and high-volume task management. My career began in 2008 within a dynamic BPO environment, where I excelled in managing accounts across telecommunications (handling major prepaid and postpaid plans), student loan services, and premium credit card operations using tools like Zendesk, LiveChat, MS Excel, and MS Teams. Handling up to 50 customer interactions daily via emails, chats, and calls, I developed a reputation for resolving complex issues, boosting customer satisfaction and operational efficiency. As a floor walker, I led and trained new hires, sharpening my leadership and communication skills to deliver top-tier results.
In 2015, I transitioned into medical administration, mastering both front-end and back-end operations with finesse. I managed accounts for durable medical equipment (like CPAP machines and supplies), COVID-19 facilities, outpatient doctor consultations, sleep test centers, COVID testing sites, and mental health and substance abuse facilities using Brightree, eClinicalWorks and Availity Portal. This diverse experience deepened my administrative prowess, attention to detail, and ability to thrive in fast-paced, high-stakes environments, ensuring seamless service delivery and client satisfaction across all levels.
My medical billing expertise extends to eCommerce and social media management, where I dominate from front to back. I research high-profit products that dominate -----------ets, craft standout product listings to outshine competitors, and excel in inventory and store management for optimal performance using tools like Keepa, Seller Central, Shopify, Meta Suite, Zendesk, MS Excel, and MS Teams. I'm also adept in AI applications for enhancing efficiency in customer interactions and content management, including handling multiple Twitter accounts for posting using AI. My involvement in the cryptocurrency space includes spot trading, ----------- coins hunting, and airdrop hunting, showcasing my adaptability and forward-thinking approach. I’m committed to driving efficiency, customer engagement, and business growth—whether managing communications, streamlining operations, or boosting online sales, I’m your strategic asset ready to elevate your team.
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