With over 8 years of hands-on experience in technical support and IT service delivery, I specialize in diagnosing complex software and hardware issues, supporting SaaS platforms, and improving IT operations for both enterprise clients and internal users.
Throughout my career, I’ve consistently focused on identifying root causes, and creating clear, user-friendly documentation. I bring a proactive approach to every support ticket, ensuring that users not only get quick resolutions but also lasting solutions.
???? Core Skills:
Technical Support & Troubleshooting (Software/Hardware)
SaaS Product Support (SQL-focused)
IT Service Management (Salesforce, ServiceNow)
Active Directory, Azure, Office 365, Server Manager
Documentation & End-User Training
Basic Network Configuration & Device Setup
