- Data Entry: Curating data and updating records in database and computer systems accurately.
- Quality Assurance: Monitoring of live and recorded calls; Implementing initiatives to improve agent performance.
- Market Research: Conducting market research phone interviews; Working productively under a high-pressure work environment.
- Email, Phone, and Chat Support: Providing customer support via phone, chat, and email.
- Social Media Management: Making sure social media accounts are active and engaged in different forums, channels, and groups.
- Admin Tasks: Making reports, processing documents, and other paperwork.
- Experiences and Know-How: Mixmax, Meta Business Suite, GTNP, Amazon, HubSpot, Google Reviews, Google Sheets/Drive, LinkedIn, basic Microsoft programs, Kickstarter, WordPress
- Very detail-oriented, easy to train, a team player, and can definitely work with minimal supervision.
- Advanced oral and written English communication skills.
