Client operations professional with a decade-long track record of success across technical troubleshooting, escalation management, and B2B client operations in the SaaS and streaming industry. Skilled in root-cause investigation, cross-functional collaboration, and team leadership.
Across frontline client service, team leadership, and technical B2B investigation, I've built the range to move fluidly between people-facing and technical work — resolving complex issues clearly and quickly, reinforcing client trust, and strengthening operational efficiency at every stage.
