I am a detail-oriented BPO professional with nearly five years of experience specializing in both financial services and healthcare support. I thrive in remote work environments, combining strong problem-solving skills with a deep understanding of sensitive client concerns.
My career began in financial services, where I built a strong foundation in customer service and account management. I then successfully transitioned into the healthcare sector, spending two years as a Process Associate with UnitedHealthcare.
Building on this experience, as an Insurance Verification Specialist at AJT Diabetic Inc., where I was responsible for verifying patients' insurance eligibility for diabetic and CPAP supplies, checking coordination of benefits, confirming primary insurance coverage, reviewing copayments and deductibles, investigating prior supply usage from other providers, and identifying referral and authorization requirements that may impact claims processing.
My core areas of expertise include:
• Insurance Verification & Coordination: Confirming primary coverage, checking coordination of benefits (COB), and reviewing copayments, coinsurance, and deductibles.
• Healthcare Support: Processing patient benefits, eligibility verification, authorization requests, and referrals for specialized equipment (e.g., Diabetic and CPAP supplies).
• Client Communication: Delivering accurate, empathetic, and reliable support to healthcare providers and patients alike.
• Remote Operations: Highly adaptable, organized, and committed to maintaining quality and compliance in a work-from-home setup.
I take pride in my adaptability and my commitment to delivering accurate information. I am always looking to connect with other professionals and explore new opportunities where I can bring immediate value to a dedicated support team.
