Thanks for visiting my profile.
I'm Cliffton and I'm 40 years old. With 5 years of experience at Canadian & US MSP Companies, I’m ready to bring top-tier quality service to your Customers again. With proven results, I can help your service grow and reduce your workloads while meeting your performance standards.
Here are the list my expertise in the following areas.
Window Server
Pre & Post Configuration (-----------Edition)
Active Directory Managing & Administration (DHCP, TCP/IP, DNS, GPO)
New User Profile Creation & Termination (AD & O365)
Hardware IT Asset Management
Password Reset,Disable/Enable
Promoting DNS and Forest
Mapping Folder & Print Server Management
Managing Security Groups,OUs & User Access Permission
RAID Setup,Backup Disaster & Recovery
Virtualization: HyperV and VMware
System Health Monitoring
Windows Update Service (WSUS)
Analyzing logs using Event Viewer
We also manage this type of Saas cloud technology, like
Office 365/Google Workspace Managing & Administration
Azure Active Directory Managing & Administration
Exchange Online Management & Administration
Intune Managing & Administration (Enrollment & Unenrollment of Device)
SharePoint & OneDrive (Managing User Access Permission and Sync Issues)
Network, Email & Social Engineering Security Best Practices
Enforcing SSO,2FA/MFA (Duo Management Web-Based) Conditional Access &
Enable risk-based sign-in policies
Analyzing logs and blocking multiple suspicious login attempts. Enforcing RBAC and PIM
Other Adhoc Tasks
Troubleshooting Work Station Common Login Issue
Account Lockout/Disabled
Domain Trust Relationship Error
We can't sign you with this credential because your domain isn't available
The Security Database Does Not Have Computer Account
Server & Workstation Setup & Troubleshooting
VPN Setup and Troubleshooting
Application Assistance & Installation
Outlook Setup & Troubleshooting
Basic troubleshoot Network Firewall Security (Fortinet & Sonic wall device)
Troubleshooting connectivity both LAN & Wireless
Printer Connectivity Issues and setting up a scan folder or scan-to-email
WAP & CCTV Camera Setup & Troubleshooting
UTP structural cabling and line tracing
Troubleshooting No Boot, No Video, No Internet, No Sound, No Power
Ticket Management
Ticket Prioritization based on Impact & Urgency (P1, P2, P3 & P4)
Proper Documentation, Escalation & Team Coordination of Tickets to the right Department
Tools Used
Remote Desktop connection (Splashtop for Business, ScreenConnect, Anydesk, & Teamviewer)
RMM: Halo PSA,ConnectWise Automate & N-able
Ticketing: ConnectWise Manage & HaloPSA
Communication: Slack,Teams & Whatsapp
Let’s connect and I’m excited to contribute to the service of your company.
Verified
