Hi, I’m Bien — a reliable and detail-oriented Virtual Professional with over 5 years of combined experience in real estate operations, property management, executive support, and creative media production. I help businesses, property managers, and content creators streamline operations, improve efficiency, and produce engaging digital content that drives results.
I bring a strong balance of administrative expertise, technical knowledge, and creative skills, allowing me to support clients across multiple industries while maintaining professionalism and accuracy.
REAL ESTATE AND PROPERTY MANAGEMENT EXPERIENCE:
1. Maintenance Coordinator – 2 Years (Real Estate Company, Oakland, California)
As a Maintenance Coordinator, I served as the main communication bridge between tenants, vendors, and property owners to ensure maintenance requests were handled quickly and efficiently. My responsibilities included receiving and managing maintenance requests, creating and tracking work orders, scheduling vendors and contractors, obtaining repair estimates using Xactimate, and managing vendor communications and follow-ups. I also used CRM systems like Dash to organize maintenance records and monitor project completion. My goal was to minimize repair delays, control maintenance costs, and maintain high tenant satisfaction.
2. Property Management Coordinator – 2 Years Experience
In this role, I supported daily property management operations and helped maintain smooth rental processes. I handled tenant communication, assisted with lease documentation, monitored compliance requirements, processed rent payments, coordinated maintenance and inspections, and supported move-ins, move-outs, and lease renewals. I also maintained property databases, prepared reports for property owners, and ensured accurate record keeping. My focus was on improving operational efficiency while providing excellent tenant support.
3. HOA Assistant Manager – 1 Year Experience
As an HOA Assistant Manager, I managed homeowner association operations and supported board members in maintaining organized and compliant communities. I communicated with homeowners regarding HOA policies, enforced community rules, coordinated maintenance for shared amenities and common areas, and managed vendor contracts and services. I assisted with HOA meetings, handled homeowner concerns, supported dispute resolution, and helped monitor HOA budgets, dues collection, and financial reports. I worked to maintain property value and promote positive community relations.
ADMINISTRATIVE AND BUSINESS SUPPORT:
1. Executive Assistant – 1 Year Experience
I provided administrative and operational support to executives and business teams. My responsibilities included calendar and schedule management, appointment coordination, email management, travel booking, itinerary planning, data entry, document preparation, and file organization. I helped improve workflow efficiency by ensuring executives remained organized and focused on high-priority tasks.
MARKETING AND CREATIVE SERVICES:
Social Media Manager – 1 Year Experience
I helped businesses strengthen their online presence by creating, scheduling, and managing social media content. I handled content planning, audience engagement, community management, performance tracking, brand consistency, and trend research. I focused on increasing engagement, growing audiences, and improving brand visibility across platforms.
Senior Video Editor – 5 Years Experience (Long & Short Form Content)
I specialize in transforming raw footage into high-quality, engaging video content optimized for different platforms. I edit long-form videos such as YouTube content, podcasts, training videos, and documentaries, as well as short-form content including Reels, Shorts, TikTok videos, and advertisements. My editing process includes storytelling, pacing optimization, color correction, audio enhancement, motion graphics, subtitles, transitions, and branding integration. I focus on improving viewer retention and delivering visually compelling content.
ADDITIONAL SKILLS AND TOOLS:
• Xactimate Estimating Software
• CRM Management (Dash & Property Management Systems)
• WordPress Website Development
• Data Management & Reporting
• Client Communication & Customer Support
• Workflow & Operations Organization
WHY CLIENTS CHOOSE ME?
I am known for my strong attention to detail, excellent communication skills, reliability, and ability to multitask across industries. I thrive in fast-paced environments and consistently deliver accurate, high-quality results. I am proactive, solutions-driven, and committed to maintaining confidentiality and professionalism in every project.
I am passionate about helping businesses grow through efficient operations, dependable support, and creative solutions. I am always eager to learn new tools, improve systems, and contribute to my clients’ success.
Let’s work together to support your business and achieve your goals.
Verified
