With over five years of experience as a Customer Service Representative, I have developed strong expertise in customer relations, business operations, and strategies that support business growth. I also have experience as an Insurance Claims Specialist for a roofing company, where I handled insurance claims, coordinated with customers and insurance providers, reviewed claim-related documentation, and supported the claims process from start to resolution.
My experience extends across various e-commerce platforms and customer service tools, including Zendesk, Shopify, Oberlo, ShipStation, Looker, AliExpress, Iterable, Braze, Gladly, Front, WordPress, and ShippingEasy. This diverse background has strengthened my ability to manage customer concerns, navigate complex processes, and work efficiently across multiple platforms while delivering excellent service.
