Results-driven professional with extensive experience in customer service, cold calling, collections, quality assurance, and team leadership. Skilled in auditing cold-calling campaigns, SMS marketing, and acquisitions processes to ensure compliance, quality, and performance standards. Experienced in both inbound and outbound collections, with a strong ability to communicate effectively and build rapport with clients.
Proficient in Podio and ReadyMode CRM, with ongoing upskilling in workflow automations and process optimization. Recognized for being self-motivated, proactive, and highly adaptable to changing business needs. Possesses strong leadership skills, experience coaching and supporting teams, and a passion for improving efficiency and achieving organizational goals.
A fast learner who is easy to train, computer literate, and committed to delivering high-quality results. Fluent in English with excellent verbal and written communication skills. Known for maintaining a positive attitude, taking initiative, and thriving in fast-paced remote work environments.
