IT Specialist with 10+ years of experience in IT Support, Systems Administration, VoIP/PBX Administration, and Technical Operations.
Expertise includes:
• Remote and Onsite IT Support (Level 1-3)
• VoIP/PBX Systems Administration (Asterisk, Issabel, OpenVox)
• SIP Trunk and Gateway Configuration (FXO/GSM)
• Linux Administration and Troubleshooting
• Network Administration (LAN/WAN)
• Windows Server Administration
• Active Directory and Group Policy Management
• Cloud Services (AWS, Azure Fundamentals)
• POS Systems, NUC Deployment, Printers, and Hardware Support
• Technical Documentation and Process Improvement
• Ticketing Systems (Jira, Salesforce, Asana, Confluence)
• Basic SQL/MySQL Database Support
I am experienced in supporting business-critical systems, contact centers, VoIP infrastructure, and end-user environments. I am looking for long-term remote opportunities where I can contribute my technical expertise while continuously learning cloud and automation technologies.
