I help business owners and executives manage daily operations, coordinate teams, solve problems, and make sure important tasks are followed through to completion.
I have over 5 years of experience in operations, executive support, short-term rentals, hospitality, guest experience, and team management. I have worked my way from hands-on guest and property operations into management and executive support roles, giving me a strong understanding of both day-to-day execution and higher-level operational oversight.
WHAT I CAN HELP WITH
Operations Management
Daily operations oversight
Team coordination and follow-ups
Task and project management
SOP and process development
KPI and performance tracking
Quality control and operational audits
Vendor and contractor coordination
Issue escalation and resolution
Executive Support
Inbox and calendar management
Meeting preparation and follow-ups
Action item tracking
Research and administrative support
Cross-team coordination
Reports, trackers, and documentation
Executive follow-ups and priority management
Short-Term Rental and Property Operations
Airbnb, VRBO, -----------, and Expedia operations
Guest communication and escalations
Housekeeping and maintenance coordination
Property readiness and turnover management
OTA cases and platform support
Claims, disputes, refunds, and damage documentation
Review disputes
Reservation and listing administration
Multi-property operations
LEADERSHIP AND OWNERSHIP
I am comfortable working independently and taking ownership of responsibilities without needing constant supervision.
I have experience coordinating remote teams, working directly with business owners and management, assigning responsibilities, monitoring progress, resolving operational issues, and making sure tasks are completed rather than simply passed to someone else.
TOOLS AND PLATFORMS
Airbnb
VRBO
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Expedia
Guesty
Hostaway
Hospitable
Breezeway
Asana
Slack
OpenPhone
Stripe
Google Workspace
Google Sheets
SuiteOp
ChargeAutomation
RemoteLock
Lynx
PointCentral
WHY WORK WITH ME
I am not someone who simply waits for the next task.
Once I understand your business, priorities, and expectations, I can take ownership of my responsibilities, coordinate with the right people, identify issues, follow through, and keep you informed.
My goal is to make operations easier for the person I support, whether that means managing day-to-day operations, supporting an executive, coordinating a team, or making sure nothing falls through the cracks.
If you are looking for an experienced Operations Manager, Executive Assistant, or Short-Term Rental Operations professional who can take ownership and grow with your business, I would be happy to connect.
Verified
