Results-driven Operations Manager with over 15 years of progressive experience in managing large-scale operations, optimizing processes, and leading high-performing teams across diverse industries, including BPO, technology, and e-commerce. Demonstrated expertise in strategic planning, performance management, process improvement, and client relations, with a proven track record of driving operational excellence and achieving key business objectives.
Recognized for implementing data-driven strategies that enhance efficiency, reduce costs, and improve overall service quality. Skilled in fostering a culture of collaboration and accountability, leading cross-functional teams, and aligning organizational goals with customer satisfaction and profitability. Certified in Lean Six Sigma (Yellow Belt) and Project Management, with a strong commitment to continuous improvement and people development.
