Results-driven; Professional; With over 10 years of experience in Customer Service through the Philippine Business Process Outsourcing or the BPO industry. Specialized in logistics, financial services, fraud prevention, and corporate training. A Lean Six Sigma Yellow Belt certified expert dedicated to process improvement, client advisory, and talent development.?Core Competencies:
Customer Service | Customer Satisfaction | Quality | Escalations | Feedback and Review | Skills & Communications Training
Previous Handled Accounts:
? Logistics: Specialist focused on on-time delivery and client support.
? ?Financial Services: Fraud investigation, claims/dispute resolution (B2B), and US-based phone banking.
? ?Training and Leadership: Former Program Trainer II; experienced in curriculum delivery and upskilling new and tenured agents.
? ?Operational Excellence: Lean Six Sigma Yellow Belt certified; proficient in billing, sales, and data management.
?Techical Skills:
Multi-channel Support (Chat, Email, Phone), Proof-Reading, Transcription, Social Media and/or Product Review, Web Research, and Content Writing.
