For five years, I worked in the BPO industry handling a telecommunications account, where I honed my communication and problem-solving skills while assisting customers with billing inquiries, technical issues, and service requests. This experience taught me the importance of patience, empathy, and clear communication when addressing customer concerns.
For the past eight years, I have been part of the short-term rental and property management sector, overseeing daily operations that included coordinating with housekeeping teams, maintenance staff, and third-party vendors. I managed guest relations, handled booking concerns, and ensured every property met quality standards. This role strengthened my multitasking abilities, attention to detail, and leadership skills, all while maintaining a guest-first mindset.I take pride in maintaining professionalism under pressure and finding solutions that balance both company goals and customer satisfaction
