Experienced working professional with expertise as a Quality Analyst, E-Commerce/Sales Virtual Assistant, QA Lead, and Technical Support Specialist.
Currently working as a Senior Quality Analyst, focusing on static and rich media display ads as well as YouTube video ads. I use platforms such as DoubleClick Studio and LambdaTest for browser and device testing.
Previously worked as an E-Commerce/Sales Virtual Assistant, managing social media accounts and e-commerce stores (Shopee, TikTok, and Facebook). Responsibilities included handling product listings, client inquiries, order processing, inventory management, and selling POS hardware and consumables, as well as sourcing and acquiring new clients.
Prior to that, I worked as a QA Lead and QA Analyst, performing manual QA testing across cross-browser and multi-device environments using tools such as BrowserStack, LambdaTest, and real devices. I conducted thorough checks on visual content, link redirections, responsiveness, correct asset usage, and accessibility compliance (WCAG), ensuring high-quality deliverables.
Earlier in my career, I gained experience as a Technical Support Specialist, providing non-voice support via chat and email. I specialized in troubleshooting YouTube channels and Google AdSense accounts, resolving user issues efficiently.
I am skilled at multitasking across QA, technical support, and administrative roles, with strong attention to detail, organization, and process improvement—making me a versatile asset in remote and e-commerce environments.
