• Above average in using Excel, PowerPoint and Word applications
• Six Sigma White belt trained and is familiar and has used Six Sigma Tools and methods such as 5 Whys, Pareto chart, Root Cause Analysis, Fishbone, SIPOC, FMEA,HLPM, Control Charts, etc.
• Graduate of Management Development Program
• Finished Team Leader Development program training
• Certified Professional Microsoft Customer Service Representative
• Excellent English communication skills both in writing and speaking
• Well experienced in creative writing and blogging
• Organized and pays attention to details
• Above average analytical skills
• Customer Service, Customer Support, Customer Satisfaction, Customer Experience
• Coaching, Employee Relations, Employee Training, Teamwork, Employee Engagement
• Call Center, BPO, Contact Centers
• Team Building, Team Management, Operations Management, Team Leadership, Time Management
• Performance Management
• Technical Support
• Data Entry, Blogging, Soft Skills, Interviews, Analysis
