I'm John Camarines, an Operations Manager and Client Success specialist who helps online coaches and course creators run their community, support their clients, and keep content flowing — without it eating their time.
I currently manage community engagement, client support, and AI-assisted content creation (using tools like Claude) for a marketing coach's business. Before that, I scaled a virtual assistant team from 1 to 170 people, building the SOPs and performance systems that made it work.
Why me:
Community & client success — Managing client relationships and community engagement with consistency and care. I've built communities from scratch, including one I independently run focused on personal growth and financial literacy.
Operations at scale — Grew a team from 1 to 170 virtual assistants, authoring the SOPs and KPIs that kept it running smoothly.
AI-powered content — Producing consistent, high-quality content using AI tools to keep output fast without sacrificing voice or quality.
CRM & technical support — Comfortable overhauling CRM systems, managing tickets, and handling technical support end to end.
Training & leadership development — Built training programs that prepared successors for leadership roles.
Financial services background — Experience in financial reporting and credit-focused client services, where relevant.
Recent highlights:
Grew a VA team from 1 to 170, with SOPs and KPIs built from scratch
Overhauled CRM systems, improving client service quality
Built and independently run a community focused on personal growth and financial literacy
Currently manage community, client support, and AI content for an active coaching business
