Work Summary
With over 9 years of diverse professional experience, I have built strong expertise in Human Resources, Customer Service, and Virtual Assistance, with a focus on project tracking, compliance support, and process optimization. My career reflects adaptability, problem-solving, and a commitment to delivering results across different industries.
Human Resources (3 Years)
- Managed end-to-end recruitment processes, including job postings, candidate screening, and interviews.
- Facilitated onboarding and training programs to integrate new employees effectively.
- Handled employee relations, conflict resolution, and performance management.
- Ensured compliance with labor laws, HR best practices, and company policies.
Customer Service (3 Years)
- Delivered high-quality customer support via phone, resolving inquiries and complaints with efficiency.
- Maintained consistently high customer satisfaction scores through effective communication and problem-solving.
Virtual Assistance / Project Coordination (3 Years) – Smartsheet Specialist | HR Support | Project Tracking
- Utilized Smartsheet to streamline workflows, automate processes, and increase team productivity.
- Designed and managed project trackers, dashboards, and automated reports with advanced formulas and conditional formatting.
- Coordinated with cross-functional teams to track progress, deadlines, and deliverables.
- Assisted with SOX compliance tracking, ensuring timely updates to control testing schedules and remediation plans.
- Supported SOC 1 readiness efforts by validating tracker inputs for accuracy and audit readiness.
- Maintained and monitored the Segregation of Duties (SOD) tracker for role-based access control.
- Contributed to the automation of operational reports using Smartsheet and Excel logic.
- Troubleshot formula errors and platform limitations to ensure robust, scalable reporting systems under strict compliance timelines.
Verified
