Outbound/market research or generating leads with B2C projects.
Virtual assistant - Specialist/Expert in property marketing/sales for 2+ years handling email and calls with on-top Social Media Marketing.
Customer Service Representative email support with the knowledge of the Zendesk ticketing system and after a year, I was promoted to handle Training with international/global support while maintaining client satisfaction rate demands at +90% on an E-commerce business. Afterward, I was assigned as well as a Quality Analyst/Process Trainer in a Technical amazon account with email and call support. handling Training and onboarding newly hired talents. I also have experience as Reports Analyst with an E-commerce with over-----------agents generating KPIs in real-time on a daily basis. Lastly, I was promoted to the same account/support as Team Leader handling over 30-60 agents in a team overlooking their attendance, performance, coaching, and development.
