Tired of juggling customer emails while trying to grow your store?
Spending too much time chasing delivery updates, handling returns, or answering the same size questions over and over?
That’s where I come in.
I help busy eCommerce store owners take customer support off their plate—so they can focus on scaling, not inbox stress. With 3+ years of experience supporting Shopify stores, I’ve managed:
- Timely email responses using platforms like Gmail, Outlook, and Re:amaze.
- Order tracking, returns, refunds, and delivery issues
- Size and product inquiries (especially for fashion brands)
- Supplier communication and issue escalation.
- Customer satisfaction tracking and follow-ups
- Clear, kind, and professional communication that reflects your brand voice
- Inbox clean-up, tagging, and simple automation
I also create SOPs to keep your systems smooth and scalable—because great support isn’t just reactive, it’s proactive.
If you're looking for someone who will treat your customers like her own, stay on top of details, and keep everything organized behind the scenes—I’m here to help you create a support experience your customers will actually rave about. :)
