Experienced Administrative, Operations, and Customer Support Professional with over 7 years of hands-on experience supporting executives, streamlining day-to-day operations, and driving high-quality client service. Proven track record managing C-level calendars, navigating regulatory compliance, and delivering multi-channel support across Social Media platforms & CRM. Known for combining attention to detail with proactive problem-solving to keep business operations running smoothly.
CORE COMPETENCIES
1. Executive & Administrative Support: C-Level Assistance, Calendar & Schedule Optimization, Complex Travel Logistics, Meeting Minutes & Follow-ups, Document Management
2. Operations & Compliance: Business & Building Permit Processing, Regulatory Compliance, Equipment & Asset Management, Process Improvement, Operational Reporting
3. Customer Support & Client Services: Multi-Channel Support (Email, Phone, Social Media), Inquiry & Order Management, Escalation & Complaint Resolution, Luxury/Concierge Service Standards
4. Financial & CRM Administration: Client Database & CRM Management, Budget Planning Support, Disbursement Tracking, Billing & Collections
5. Technical Proficiency: Google Workspace (Sheets, Docs), Microsoft 365 (Excel, Teams, Word), CRM Platforms, AI Tools
6. Digital & Design Tools: Canva, Business Reports/Proposals, Visual Content Creation
AI Tools: Generative AI Tools (Gemini, ChatGPT, Claude)
Verified
