Detail-oriented Customer Support, Billing, and Content Specialist with 4+ years of experience in SaaS startups, fintech, and data-driven operations.
Managing Stripe billing, refunds, dispute resolution, and technical troubleshooting while maintaining a 4.8/5.0 CSAT and 95%+ SLA resolution rate.
Experienced in creating and optimizing Help Center articles, FAQs, and guides to improve self-service and reduce ticket volume. Skilled in Zendesk, Google Sheets, SQL, and content documentation, with a proven track record of exceeding SLAs, enhancing processes, and delivering exceptional customer experiences in fast-paced, remote environments.
