I am a dedicated and results-driven BPO professional with 8+ years of experience in customer service, workforce management, training, and administrative support. Throughout my career, I’ve successfully handled high-volume tasks, managed cross-functional teams, and optimized processes to improve efficiency and service quality.
I specialize in:
Workforce Management (Scheduler & Real-Time Analyst): Skilled in forecasting, scheduling, and monitoring operations to meet KPIs.
Customer Service & Sales: Proven track record in handling inquiries, resolving issues, and driving sales through effective communication.
Training & Onboarding: Designed and facilitated product-specific training programs that improved employee performance and retention.
Data Management: Experienced in accurate data entry, reporting, and maintaining confidentiality with sensitive information.
GoHighLevel (GHL): Proficient in CRM setup, pipeline management, workflow automation, funnel building, calendar scheduling, and campaign optimization to support lead generation and client engagement.
Tools & Platforms:
CRM: Salesforce, Zendesk, Dynamics 365, 8x8, Shopify, GoHighLevel (GHL)
Collaboration & Productivity: Google Workspace, Microsoft Office, Slack, Trello, Zoom, Teams, Skype
Others: -----------, CapCut
With my strong background in operations, client support, and automation tools like GHL, I can help businesses streamline processes, manage client relations, and deliver measurable results.
? If you are looking for a versatile Virtual Assistant who can manage back-end operations, client communications, and CRM automation, I’d be a great fit for your team.
