Headed the operations department of Bizmates since 2015, with background in people management and operational management, I have helped in ensuring that the processes and protocols set are to the quality standards with our Japanese clients as well our Filipino service providers. Organized Operations Lead with background in motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert of establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.