With four years of experience as an online seller specializing in Korean merchandise, coupled with a year of customer service experience in a telecommunications account, and handling different stores on Shopify by answering emails and chats through Gorgias, I am confident in my ability to contribute effectively to the team.
During my tenure as an online seller, I successfully managed the entire process of procuring Korean merchandise, handling group orders, and coordinating shipments to customers in the Philippines. I leveraged various social media platforms, such as Twitter, Facebook, Instagram, Shopee, Carousell, and TikTok, to promote and sell products, effectively expanding my customer base and increasing sales. Additionally, I maintained direct communication with customers through mass emails, providing updates on orders and addressing inquiries promptly and professionally.
My proficiency in customer service (phone support) was honed during my time at a telecommunications company, where I handled customer concerns, facilitated bill payments, managed account modifications, and provided technical support. This experience equipped me with strong interpersonal and problem-solving skills, enabling me to deliver exceptional service and build lasting relationships with customers.
Additionally, I have an extensive experience using Shopify for e-commerce and Gorgias for managing customer support tickets across various channels, including email, live chat, and social media platforms. My dedication to providing exceptional customer service has been recognized, as I have always been honored as the top agent within my company.
Furthermore, I possess advanced proficiency in Microsoft and Google Suites, allowing me to streamline administrative tasks and enhance productivity within the workplace.
I am enthusiastic about the prospect of bringing my unique blend of skills and experiences, and I am eager to contribute to the continued success everyone. I am confident that my background in online sales, customer service, and technical proficiency make me a strong candidate for the applications I submitted.
For anyone interested in hiring me, I am available at your earliest convenience for an interview. Here is my resume and some of my certificates! -----------
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