Certified Agile Project Manager (PMI - DASSM, CSM, ITIL) with over 10 years in the tech industry supporting businesses in e-commerce, hospitality, and electronics. Proven ability to step beyond job titles - from Project Coordinator to Project Manager, Scrum Master, Business Analyst, and Service Manager - adapting quickly and delivering results across functions.
????? Technical & Support ExpertiseHands-on experience with Project Portfolio Management tools, BPM tools, hotel and mobile apps, and database systems. Skilled in non-coding to coding tasks, onboarding/offboarding, license maintenance, audits, and environment reliability.
???? Data & Process AnalysisManaged thousands of data points monthly with high accuracy and SLA compliance. Created reports, presented insights to stakeholders, and ensured contract obligations were met. Led a Data Team focused on streamlining workflows, optimizing reporting, and driving delivery consistency.
???? JIRA Power UserAdvanced experience in JIRA: custom dashboards, boards, automations, Agile reporting, and full admin support including onboarding and offboarding - all self-taught and applied in real-world projects.
???? Digital Marketing & Creative StrategySelf-taught in Google Ads (YouTube Ads), Meta Ads (Facebook/Instagram), TikTok, and Twitter Ads. Led low-cost, high-impact campaigns, resulting in 120% increase in impressions and 85% lower CPV. Planned and designed cross-platform content; handled video editing (Premiere Pro) and graphics (Canva, Photoshop). Led global volunteer teams, managed ad budgets, created reports, and trained others on digital ad tools.
What’s on offer:• Technical expertise + project and service management• Process ownership, not just task execution• Self-motivated, cross-functional, and fast-learning mindset• Reliable team collaborator with strong documentation and reporting skills
Support Areas:• Agile Project & Product Support (JIRA, Confluence, Scrum/Kanban)• Service & Tech Support (SLA tracking, ServiceNow, systems & licenses)• Admin & VA Tasks (scheduling, onboarding, internal operations)• Digital Marketing (Google/Meta Ads, content strategy, basic design/editing)• Data & Reporting (dashboards, metrics, Excel cleanup)• Training & Enablement (user guides, tool onboarding, support enablement)
If you're looking for someone who can think ahead, do more than expected, and bring both structure and heart to your projects - let's connect. I'm here to make your day easier and your business stronger.
