• Registered Nurse• 6 years of experience in BPO Dental and Medical US and International accounts• 1 year experience as a Clinical Quality Assurance Specialist in BPO• 5 years experience as a Virtual Assistant• 10 months experience as a Director of Virtual Assistance• Proficient in Google Suite, Microsoft, Email and Calendar Management.• Excellent in written and verbal communication.• Highly organized and efficient.• Able to work independently and as a part of the team.• Proven leadership skills and ability to motivate.• Detail-oriented, passionate and determined.• Able to work under pressure and fast learner.• Proficient in managing dental insurance verifications, handling claims (includingsubmission and resolution), predeterminations/pre-authorizations, billing and collections (Using Dentrix as EMR).• Efficient managerial skills and problem solving skills.
