Self-directed customer service and case management professional. I don't just handle cases, I build the systems that keep them moving. I've created SOPs and tracking spreadsheets from scratch, tightened team communication, and worked independently as the sole customer support contact for SaberTheory and now for Jawology's clear aligner case management. Skilled across Shopify, Gorgias, AliExpress, DSers, and helpdesk platforms, with a proven track record resolving Shopify chargebacks and PayPal/Stripe disputes. I pick up new systems fast and keep things running without needing to be managed closely
