IT Support Engineer with 10+ years of experience delivering L1/L2 technical support, service desk operations, and desktop support in enterprise environments across UAE and Philippines. Skilled in Microsoft 365, Entra ID (Azure AD), Active Directory, Windows 10/11, network troubleshooting, firewall administration, and endpoint security. Experienced in managing ticketing systems, supporting multisite users, and resolving incidents within SLA to ensure minimal downtime and high user satisfaction
