• Identify and evaluate customer’s needs to deliver satisfaction.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure solution.
• Provide accurate, valid and comprehensive information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Handle amounts of chat requests
• Keeping a detailed log of calls, including those which were not answered.
• Attempting to contact prospective clients who you have been unable to contact.
• Teach Basic English skills including reading, writing, and speaking.
• Compose lesson plans in order to successfully incorporate the full duration of each lesson.
• Execute lessons efficiently using different styles of teaching depending on the content and engage students to ensure a lively classroom atmosphere.
