Professional Virtual Assistant | Customer Support | Social Media & eCommerce Specialist
Hello! I’m a highly organized and goal-oriented Virtual Assistant with over 5 years of experience in customer support, backend operations, lead generation, and social media management. I specialize in helping businesses streamline their processes, engage customers, and grow their online presence.
Here’s a quick overview of my expertise:
Customer Support & Backend Operations: 3 years handling email, SMS, and chat support in Zendesk; processing refunds, reimbursements, and administrative tasks; 1 year in eCommerce using Shopify, Gorgias, and Checkout Champ.
Lead Generation & Real Estate Support: Circle prospecting using Mojo Dialer and Landvoice for California clients; managing CRM records and client follow-ups.
Social Media Management: Creating content in Canva, scheduling posts, managing engagement, and helping grow brand visibility.
Administrative & Data Management: Using Google Sheets and Zoho to track orders, refunds, vehicle details, and team performance; creating guides and spreadsheets to improve workflow efficiency.
I am detail-oriented, adaptable, and committed to delivering high-quality results on time. I thrive in remote work setups and am comfortable with night shifts, ensuring reliable support for your business.
Let’s work together to make your operations smoother and your business grow!
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