Hi!
I'm Syra Marie Benlot, a seasoned Training and Process Improvement Specialist with over 12 years of experience in the financial technology and customer service industries. I specialize in corporate learning, performance coaching, process optimization, and documentation, with a strong track record of driving results through effective training programs and strategic initiatives.
As a Certified Lean Six Sigma Yellow Belt, I combine analytical thinking with people-centric approaches to deliver impactful learning experiences. I've successfully facilitated 20+ structured training programs (onboarding, upskilling, cross-skilling), coached over 1,000 professionals, and partnered with SMEs and L&D teams to develop engaging, results-oriented content.
What I bring to the table:
Training Needs Analysis (TNA) and instructional design
People and performance coaching (entry to leadership level)
Learning Management System and Knowledge Base administration
Strong communication, project management, and documentation skills
Proven ability to lead, train, and motivate teams of facilitators
Tools I use: Microsoft Office, Google Suite, LMS platforms, Knowledge Owl, and more.
If you're looking for someone who can elevate your training programs, streamline onboarding, or optimize your documentation and workflows, let's connect! I'm committed to helping organizations and teams grow through learning, clarity, and continuous improvement.
