I am an experienced Customer Service Professional with hands-on experience supporting customers through phone, email, and chat for e-commerce and personalized-product companies. I have experience handling a wide range of customer concerns, including order inquiries, shipping and tracking issues, refunds, reprints, damaged or missing items, order modifications, promotions, escalations, and vendor coordination.
In my previous role with PlanetArt, I supported multiple brands and product lines, including FreePrints, FreePrints Photobooks, FreePrints Gifts, CafePress, CafePress Business, Personal Creations, and I See Me. This experience allowed me to work with different customer needs, processes, and systems while maintaining professionalism and attention to detail.
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