I'm an IT Operations and Service Management leader with over a decade of experience delivering reliable, user-focused IT services across global and regional organizations, including managed services, consumer goods, energy, NGO, and enterprise environments.
I specialize in IT service delivery, IT service management, global service desk operations, vendor management, and continual service improvement, with a strong foundation in ITIL and practical, real-world execution.
Across my roles, I have led global and distributed teams, stabilized critical support functions, improved SLA performance, strengthened governance, and partnered with stakeholders to align IT operations with business and mission outcomes.
I hold ITIL 4 Master, PMP®, and ITIL Expert certifications and bring a balanced approach that combines process discipline with empathy for users and teams.
