Hi, I’m Hera — a reliable and detail-oriented Virtual Assistant with strong experience in customer support, onboarding, and operations.
I have several years of experience working with international clients, handling email, chat, and phone support, as well as managing backend tasks like CRM updates, documentation, and process improvement. I’m highly skilled in tools such as Gorgias, Zendesk, Shopify, and Salesforce, and I’m comfortable multitasking in fast-paced environments.
In my role as an Onboarding Specialist, I support new tea-----------mbers by guiding them through processes, ensuring they’re well-trained, and helping maintain quality standards. I also have a background in quality assurance, where I monitored performance, provided feedback, and helped improve team efficiency.
I’m known for being organized, dependable, and easy to work with. I take pride in delivering high-quality work, communicating clearly, and making sure tasks are completed accurately and on time.
If you’re looking for someone who can handle both customer-facing tasks and admin support while keeping things organized and running smoothly, I’d be happy to help.
