Running a hotel or hospitality business means juggling reservations, online travel agencies (OTAs), guest inquiries, inventory management, and daily operations—all while ensuring an exceptional guest experience. That's where I can help.
I am a hospitality professional with over 10 years of experience in hotel reservations, operations, OTA management, and administrative support. I currently support a portfolio of 23 hospitality properties, working closely with Revenue, Sales, Marketing, Front Office, and Operations teams to ensure smooth reservation processes, maximize booking opportunities, and maintain operational efficiency.
Whether you need ongoing virtual assistance or short-term project support, I can help with:
• Hotel & Resort Reservations Management
• OTA Extranet Management (-----------, Agoda, Expedia, -----------, and more)
• Guest Email & Chat Support
• Property Management System (PMS) Administration
• Calendar & Booking Management
• Inventory & Availability Management
• Administrative Support
• Standard Operating Procedures (SOP) Documentation
• Reservation Audits & Reporting
• Team Coordination & Operational Support
I enjoy creating organized systems, improving workflows, and providing reliable support that allows hotel owners, property managers, and hospitality teams to focus on growing their business.
I'm currently available for:
-Part-time Virtual Assistance
-Project-based Support
-Hospitality Operations Consulting
-Reservation System Setup & Process Improvement
-OTA Optimization
-Administrative & Back-office Support
Although I'm new to Upwork, I bring years of real-world hospitality operations experience and a strong commitment to professionalism, responsiveness, and delivering quality work.
If you're looking for someone who understands hotel operations—not just virtual assistance—I would be happy to discuss how I can support your business.
Let's connect!
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