Operations Manager, Team Lead, Social Media Manager, Real Estate, Data Entry, Lead Generation

I'm an Operations Manager and Executive Virtual Assistant with 15+ years of leadership experience in the BPO industry, including 5 years managing operations, KPIs, reporting, coaching, and team performance for large-scale accounts.

Currently, I support a U.S.-based advertising and media company as a General Virtual Assistant, handling reporting, data analysis, post-buy reporting, campaign tracking, competitive analysis, CRM/admin support, and executive coordination.

I specialize in:
• Operations Management
• KPI & Performance Reporting
• Executive / Administrative Support
• Lead Generation & CRM Management
• Data Analysis & Reporting
• Team Leadership & Coaching
• Process Improvement & Workflow Optimization

Tools & platforms I’ve worked with include:
Google Workspace, Excel, Gamma, Media Radar, Zoom, RingCentral, Canva, CRM platforms, and reporting dashboards.

I’m highly organized, detail-oriented, tech-savvy, and experienced in fast-paced remote environments where accuracy, communication, and accountability are critical.