I am experienced with BPO skill set as stated below:
-Samsung TSR/CSR under North America
Skill Set:
a. Trouble shooting devices such as TV, Sound bar, Laptop, mobile phones and etc.
b. trained with customer management
c. can handle minor customer escalations
-APC by Schneider Electric Inside Sales position (Supported Australia)
Skill set:
a. Quote creation
b. Business Development Manager assistant
c. exposed with opportunity management
d. Highly trained on customer phasing
e. Trained to work alone/dynamic environment
f. Was able to work and managed 400 accounts as the accounts manager for APC partners/Resellers
g. I got to experience to work directly with manager to director level clients as their POC
