I specialize in HVAC and home service operations support with a strong focus on permitting workflows, scheduling coordination, customer communication, and process automation.
In addition to handling permits, inspections, rebates, and customer support, I also help streamline operations by converting SOPs into automated workflows within internal systems. This reduces manual processing, improves turnaround times, and keeps operations running efficiently.
I have experience supporting contractors, coordinating with municipalities, handling homeowner inquiries, booking jobs, and managing exception queues that require manual review.
My goal is always to help businesses improve operational efficiency, reduce delays, and maintain organized workflows while delivering excellent customer service.
Verified
