Dedicated and results-driven Virtual Assistant, Executive Assistant, and Ecommerce Support Specialist with over 8 years of experience in customer service, administrative support, lead generation, data entry, and business operations. Skilled in handling phone, chat, and email support while delivering excellent customer experiences and maintaining smooth day-to-day operations.
Experienced in Shopify ecommerce support, including order processing, product listings, customer inquiries, refunds, shipping updates, and overall store management. Strong background in executive and administrative assistance, including email management, calendar coordination, appointment setting, client communication, workflow organization, and reporting.
Key Skills & Expertise:
• Executive Assistance & Administrative Support
• Email & Calendar Management
• Appointment Setting & Scheduling Coordination
• Customer Service (Phone, Chat & Email Support)
• Shopify Ecommerce Support & Store Management
• Data Entry & Lead Generation
• CRM Management & Customer Follow-Ups
• Social Media Management & Canva Support
• SMS Marketing & Customer Engagement Campaigns
• Workflow Organization & Reporting
• Strong Attention to Detail & Multitasking
• Above-Average Typing Speed & Accuracy
Tools & Platforms:
• Shopify
• GoHighLevel (GHL)
• HubSpot
• Zendesk
• Google Workspace / GSuite
• Microsoft Outlook & Microsoft Teams
• Slack
• -----------
• Canva
• Microsoft Excel & Data Trackers
Recognized for being highly organized, adaptable, reliable, and capable of working efficiently in fast-paced environments with minimal supervision. Committed to delivering accurate, high-quality support while helping businesses improve operations, strengthen customer relationships, and achieve long-term success.
I’m eager to work with clients and teams who value professionalism, collaboration, and growth. My goal is to become a dependable support partner who contributes to both operational efficiency and outstanding customer experiences.
Let’s connect and achieve great things together!
