I have over 5 years of experience working in IT support and network operations, handling enterprise infrastructure, troubleshooting network issues, and supporting users in day-to-day technical problems.
In my most recent role as a Network Solution Engineer (L1), I worked in a network operations environment troubleshooting incidents involving routers, firewalls, VPN connectivity, and enterprise network systems. I also used monitoring platforms and IT service management tools to investigate issues and coordinate with engineering teams to restore services.
Alongside my IT background, I’ve also been building automation workflows using tools like Zapier and n8n. I enjoy creating systems that automate repetitive processes such as reporting, notifications, and data workflows.
Some examples of automation projects I’ve built include AI-powered reporting systems, automated IT ticket lifecycle notifications, chatbots, and AI content pipelines.
My goal is to combine strong IT troubleshooting skills with automation tools to help teams reduce manual work and improve operational efficiency.
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