If your store feels one issue away from breaking—orders failing, inbox overloaded, or backend chaos slowing you down—I’m the person you bring in to stabilize it.
I’m an Ecommerce Operations Specialist with 5+ years of hands-on experience across Shopify, Amazon Seller Central, and multi-platform ecommerce environments. I don’t just respond to tickets, I fix the systems behind them to reduce repeat issues and protect revenue.
I operate across the full flow of ecommerce:
- Frontend: landing pages, UX, CRO, and UGC-driven content alignment
- Backend: fulfillment, refunds, chargebacks, suppliers communication, order flow
- CX: high-volume support, escalation handling, retention
What I can do for you
- CX & Post-Purchase Ops: 4,400+ tickets handled across Shopify & Amazon (refunds, chargebacks, escalations)
- Order & Fulfillment Ops: Address checks, order issues, fraud, logistics, supplier coordination
- System Stabilization: Identify root causes and reduce recurring issues
- Shopify & CRO Pages: Build conversion-focused landing pages (advertorial/pre-sell)
- SEO & Optimization: Speed, metadata, Core Web Vitals, technical fixes
- Tools: Shopify, Amazon, Freshdesk, Richpanel, Gempages, PageflymGA, GTM, HTML/CSS, Insense
View my LinkedIn (featured projects & full experience): -----------.-----------/in/sweet-penares/
