You didn't start your business to spend your day glued to the phone, chasing tickets, or buried in emails and spreadsheets. That's where I come in.
I'm Orpha — a Customer Service Representative and Virtual Assistant with 3+ years of remote experience supporting major brands like JPMorgan Chase and FedEx. I bring a rare combination: the composure and KPI-discipline of a high-volume call center agent, plus the organization and follow-through of a detail-driven VA.
Customer Service & Support
✅ Inbound/outbound phone support — up to 100+ calls/day, 8 hours active call time
✅ Full-cycle order & case management (bookings, changes, cancellations, escalations) — zero-drop handoffs
✅ Objection handling & rapport-building that turns frustrated customers into satisfied ones
✅ Zero escalated QC violations, consistent KPI achievement across every role
Admin & Virtual Assistance
✅ Email & calendar management, research, data entry
✅ CRM & dialer systems, project management tools (Asana, Trello, ClickUp)
✅ Google Workspace & Microsoft Office, real-time accurate data logging
I'm fluent in English and Filipino, fast to adapt to new tools and processes, and comfortable working independently in fast-scaling remote teams. Whether you need someone answering your phones, managing your inbox, or keeping your back-office running smoothly — I treat your business like it's my own.
Ready to get hours back in your week? Message me and let's talk.
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