Dedicated and detail-oriented Customer Service Specialist with over 6 years of experience supporting global eCommerce brands. Skilled in managing high-volume inquiries through Zendesk, Freshdesk, and Shopify, with a proven record of maintaining 95–100% customer satisfaction. Experienced in order processing, logistics coordination, returns, and refunds using platforms such as NetSuite, Xero, and CRM systems.
Known for strong communication and problem-solving skills, I excel in handling email, chat, and phone support, resolving escalations, and delivering fast, empathetic service. I collaborate effectively with sales, logistics, and 3PL partners, using tools like Slack, Excel, and Google Sheets to streamline workflows and improve efficiency.
Promoted for reliability and leadership, I’ve also handled administrative tasks, client meetings, agent training, and Trustpilot review management. Passionate about creating positive customer experiences and process improvements that drive long-term loyalty and business growth. Please see my portfolio for your review. -----------
