Analyst, People Systems
B&M Global Services Manila – Taguig City, Metro Manila
January, 2026 – Present
• Manage and resolve SuccessFactors-related tickets via ServiceNow, ensuring adherence to service level agreements (SLAs)
• Support country transfers, mass uploads, and employee data updates in SuccessFactors, ensuring alignment with business rules and timelines
• Analyze HRIS issues, escalating complex cases to Tier 2 for timely resolution
• Collaborate with HR, IT, and Business Process Owners (BPOs) to improve system processes and user experience
• Conduct system testing and validation (e.g., UAT, regression testing) for enhancements, integrations, and fixes in SuccessFactors
• Provide troubleshooting and analysis support to local Talent Management teams to resolve configuration and data issues
• Ensure confidentiality and security of sensitive employee and organizational data
• Track and communicate status updates on ongoing tasks, projects, and tickets to stakeholders
• Maintain a strong customer focus by addressing user inquiries and improving overall user experience
• Prepare and maintain system documentation, user guides, and training materials for HR systems and processes
• Perform other duties as assigned in support of People Systems operations
HR Associate
Robinsons Land Corporation – Pasig City, Metro Manila
April, 2024 – January, 2026
• Serve as the primary point of contact for Darwinbox, ensuring effective use of the talent management platform
• Provide training and support to employees and managers on Darwinbox functionalities
• Utilize SAP HCM to support core human resources functions, including effective personnel administration and organizational management
• Collaborate with the IT department to ensure system integration and data accuracy
• Utilize ServiceNow ticketing system to log, track, and resolve HR-related issues efficiently
• Oversee the management of HRIS and maintenance of employee information, including data entry, updates, and system troubleshooting
• Conduct user acceptance testing (UAT) for talent management enhancements
• Provide user guides and knowledge base articles for the HRIS
• Present regular HR reports and data, highlighting key metrics such as turnover and talent management adoption
• Conduct research and prepare reports on various HR-related topics
• Assist in employee engagement initiatives, such as organizing events and programs
Consider the following highlights of my qualifications:
- Designing layouts, producing images, and developing styles for social media content
- Contributing creative ideas during planning and strategy sessions
- Creating a high volume of layout, graphic, and production design for social media platforms
- Collected and organized pre-employment requirements and 201 filing
- Created job advertisements for job boards (LinkedIn, Indeed, JobStreet and other social media platforms)
-Screened potential employees' and interns’ resumes and application forms on Indeed and LinkedIn
- Conducted interviews and technical interviews for applicants
- Monitored time sheets and inputted time and attendance data- Conducted new employee onboarding and general employee orientation
- Conducted new employee onboarding and exit interviews
- Collaborated with HR Officer in creating HR policies, employee benefits, and other HR-related matters
- Assisted in the planning of company events
Relevant Skills:
• HRIS Management (SuccessFactors, Darwinbox, SAP HCM, and ServiceNow)
• Data Analysis
• Employee Engagement
• Technical Know-How in Microsoft Office, and Google Applications
• Proficient in AI tools (Copilot, ChatGPT, and Gemini)
• Adept in project management and productivity tools (Slack, -----------, and Notion)
• Experienced in Canva, Adobe Photoshop, and CapCut
• Digital Marketing
• e-Learning
• Graphic Design
• Arts and Culture
Verified
