Healthcare support professional with 12+ years of combined experience in customer service, healthcare administration, quality assurance, training, and team leadership. Experienced in payer tracking, insurance verification, Medicaid application and renewal management, medical billing support, authorization tracking, and reimbursement coordination. Strong understanding of Medicare, Medicaid, HMOs, and commercial insurance, with a focus on ensuring compliance, maintaining accurate documentation, and supporting timely claim resolution.
Throughout my career, I have worked closely with healthcare facilities, insurance providers, patients, families, and government agencies to manage payer-related processes and resolve coverage, billing, and reimbursement concerns. My experience also includes reviewing medical and financial records, monitoring account status, maintaining electronic patient files, and supporting revenue cycle operations.
In leadership roles as a Team Leader, Trainer, and Quality Assurance Analyst, I have supervised daily operations, delivered training programs, conducted performance audits, provided coaching and feedback, and supported process improvement initiatives. I enjoy collaborating with teams, identifying opportunities for improvement, and contributing to efficient and compliant healthcare operations while delivering high-quality service and support.
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